Terms of Service

Last updated: November, 2025

Welcome to Tiny Tails Dog Wash (“we,” “our,” “us”). By booking an appointment, using our services, or visiting our website (www.tinytailsdogwash.com), you (“you,” “your,” “client”) agree to the following Terms of Service.

Please read these terms carefully. If you have any questions, we’re happy to clarify.

1. Services Provided

Tiny Tails Dog Wash offers dog bathing, de-shedding, light trimming, nail trimming, ear cleaning, de-matting, specialty shampoos, and related grooming services. We reserve the right to update or modify our services at any time.

2. Appointment Policies

Scheduling

Appointments must be scheduled in advance. You may book online, by phone, or through our contact form.

Cancellations & No-Shows

We kindly ask for 24-hour notice for cancellations.

If no notice is made a cancellation fee will apply.
Repeated no-shows may result in refusal of future appointments.

Late Arrivals

Please arrive on time. If you are more than 10 minutes late, your appointment may need to be rescheduled to avoid delays for other clients.

3. Health & Safety Requirements

To ensure a safe environment:

- Dogs must be healthy enough to receive grooming services.

- Any medical conditions, allergies, injuries, or sensitivities must be disclosed at time of booking AND on your intake form.

- Dogs must be up to date on vaccinations or you must accept full responsibility for health risks.

- Dogs with contagious conditions (fleas, mites, ringworm, etc.) may be refused service.

4. Behavioral Policies

Your dog’s safety—and ours—comes first.

- Dogs showing severe aggression or unsafe behavior may have services paused or discontinued.-

- Muzzling may be used when necessary for safety.

- If your dog becomes too stressed, anxious, or reactive, we may modify or stop the service to protect their wellbeing.

- You are responsible for any injuries or damages caused by your dog.

5. Matting & Coat Condition

- Severely matted coats require special handling.

- Extra fees apply for mat removal or de-matting.

- In cases of extreme matting, we may need to shave the coat for the dog’s comfort and safety.

- Shaving may reveal pre-existing skin issues; we are not responsible for conditions caused by matting negligence.

6. Grooming Risks

Grooming can involve certain risks, including:

- Minor cuts or nicks

- Irritation from products

- Stress or anxiety

- Nail “quicking”

- Aggravation of pre-existing medical conditions

By using our services, you acknowledge and accept these risks.

7. Emergency Veterinary Care

If your dog becomes ill or injured during services:

- We will attempt to contact you immediately.

- If urgent care is required, we may take your dog to the nearest available veterinarian.

- You are responsible for all veterinary costs, regardless of outcome.

8. Payment Terms

Payment is due at the time services are rendered.
We accept:

- Cash

- Credit/debit cards

- Online payment methods (if available)

- Fees may apply for additional handling, severe matting, specialty treatments, or behavior-related accommodations.

9. Photos & Social Media

We may take photos or videos of your dog during or after services.

You grant Tiny Tails Dog Wash permission to use these images for:

- Social media

- Website content

- Marketing materials

- To opt out, email us at [email protected].

10. Limitation of Liability

Tiny Tails Dog Wash is not liable for:

- Pre-existing conditions

- Post-grooming reactions

- Fleas, ticks, or parasites

- Breed-specific sensitivities

- Injury due to matting or neglect

Your dog’s wellbeing is our top priority, and services are performed with care and professionalism.

11. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services means you accept the updated terms.

12. Contact Information

For questions regarding these terms, contact us at:
📧 [email protected]
📞 253.358.6534